Delivery & Returns Policy

 

1. Shipping and return

Once the Customer has clicked on the "confirm" button, it is not possible to edit or cancel the order. If you want to change some parameters, like the Customer address, etc., please contact us as soon as possible. We are not bound to make such modifications in an order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the Member's account for Products claimed as damaged or not received are subject to Our investigation and discretion. 

We will review replacement/return requests, if the Product is missing or damaged. we are not responsible for incorrectly provided Customer names, addresses, etc.

2. Delivery of products

Orders are placed and received exclusively via the Site. Before ordering, it is the Member's responsibility to check and determine full ability to deliver Products. Correct Customer's address and post code/zip code, User's up-to-date telephone number and email address are absolutely necessary to ensure successful delivery of Products. All information asked on the checkout page must be filled in precisely and accurately. Gallery Wallrus will not be responsible for missed delivery because of a wrong delivery address or a wrong phone number. Should you like to ask for a change in the delivery address, notify a change in a phone number or have any other special requirements, please contact orders@gallerywallrus.com. 

2.2 Gallery Wallrus delivers to Customers to most places in the world.  Keep in mind that we don't ship orders to Cuba, Iran, Iraq, and North Korea. We ship internationally to all other countries!  Gallery Wallrus cannot guarantee delivery dates and accept no responsibility for Products that are delivered after the estimated delivery date, apart from advising the User of any known delay. Standard delivery times are shown on the Site. It is only an average estimation, and some deliveries can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming an order are subject to change. In any case, we will do our best to contact you and advise you of all changes. We try our best to make delivery of Product as simple as possible. 

 

3. Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

3.2 Reasons for Returns

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to the printing facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to the printing facility and you will be liable for the cost of the reshipment.

Returned by Customer - We do not refund or exchange orders for buyer’s remorse.  If there is a problem with the product received then please contact us at orders@gallerywallrus.com within 4 weeks of receipt.  Do not send back to the address shown on our website or on the package itself unless we have specifically instructed you to do so.  

 

4. Worldwide Availability:

Please note that Gallery Wallrus art prints can be delivered to customers residing in the following countries with excellent or sometimes free shipping & handling rates:

  • Afghanistan
  • Albania
  • Algeria
  • Andorra
  • Angola
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Benin
  • Bhutan
  • Bolivia
  • Bosnia and Herzegovina
  • Botswana
  • Brazil
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cabo Verde
  • Cambodia
  • Cameroon
  • Canada
  • Central African Republic (CAR)
  • Chad
  • Chile
  • China
  • Colombia
  • Comoros
  • Democratic Republic of the Congo
  • Republic of the Congo
  • Costa Rica
  • Cote d'Ivoire
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Estonia
  • Eswatini (formerly Swaziland)
  • Ethiopia
  • Fiji
  • Finland
  • France
  • Gabon
  • Gambia
  • Georgia
  • Germany
  • Ghana
  • Greece
  • Grenada
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Honduras
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Ireland
  • Israel
  • Italy
  • Jamaica
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kosovo
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia 
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Marshall Islands
  • Mauritania
  • Mauritius
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Morocco
  • Mozambique
  • Myanmar (formerly Burma)
  • Namibia
  • Nauru
  • Nepal
  • Netherlands
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Norway
  • Oman
  • Pakistan
  • Palau
  • Palestine
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russia
  • Rwanda
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grenadines
  • Samoa
  • San Marino
  • Sao Tome and Principe
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Solomon Islands
  • Somalia
  • South Africa
  • South Korea
  • South Sudan
  • Spain
  • Sri Lanka
  • Sudan
  • Suriname
  • Swaziland (renamed to Eswatini)
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tajikistan
  • Tanzania
  • Thailand
  • Timor-Leste
  • Togo
  • Tonga
  • Trinidad and Tobago
  • Tunisia
  • Turkey
  • Turkmenistan
  • Tuvalu
  • Uganda
  • Ukraine
  • United Arab Emirates (UAE)
  • United Kingdom (UK)
  • United States of America (USA)
  • Uruguay
  • Uzbekistan
  • Vanuatu
  • Vatican City (Holy See)
  • Venezuela
  • Vietnam
  • Yemen
  • Zambia
  • Zimbabwe

To find out the postal & courier options and costs to your area, simply fill in the required fields at the checkout area.  You don't need to fill in all of the information correctly you can enter some basic or test information and then the country, city and ZIP code.   If you are happy with the price of the art prints with the 10% volume discount applied and the excellent shipping & handling rate then you can then complete the customer details in full and complete the purchase.